LUX HOVO is always ready to assist you.
Contact
How can we help you?
Please contact us via the form and we will respond as soon as possible.
Or you can contact hotline 1800 1246.
Frequently Asked Questions
FAQ
Here, you'll find answers to the most common questions about our products, services, and policies. If your question isn't answered, please don't hesitate to contact us for further assistance.
Can I change the delivery address after confirming the order?
LUX HOVO does not support changing the delivery address after an order has been successfully placed.
Please carefully check the recipient information, including: recipient's name, phone number, delivery address, product information, etc., before confirming your order. In case of incorrect information, you can cancel the order and reorder with the correct information. LUX HOVO reserves the right to refuse delivery and cancel orders if the customer requests the shipping carrier to deliver to an address that does not match the address on the order.
If customers wish to pick up their order at a post office or a shipping carrier's warehouse, or have any related questions, please contact us via Hotline for assistance with your order.
What is the refund guide for duplicate payments?
A duplicate payment occurs when more than one payment of the same amount is made for an order.
If you experience a duplicate payment, please contact us via our Hotline for assistance.
The refund process for a duplicate payment can take up to 45 business days, depending on your payment method and the financial institution involved. We apologize for any inconvenience caused.
Whom can I contact if the received product is faulty?
If the product has a technical defect within 14 days from the date of purchase or after 14 days of use, please contact us via Hotline for support.