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How can we help you?
Please contact us via the form and we will respond as soon as possible.
Or you can contact hotline 1800 1246.
Frequently Asked Questions
FAQ
Here you will find answers to the most common questions about our products, services and policies. If your question is not answered here, please do not hesitate to contact us for further assistance.
May I change the delivery address after the order has been confirmed?
LUX HOVO does not support changes to the delivery address after the order has been successfully placed.
Please carefully check the recipient information, including: recipient name, recipient phone number, delivery address, and product details before confirming your order. If incorrect information is entered, you can cancel the order and re-enter with the correct information. LUX HOVO reserves the right to refuse delivery and cancel the order if the customer requests the delivery service to a location that does not match the address on the order.
In case customers want to pick up their items at the shipping company's post office or warehouse, or need clarification on related issues, please contact us via the Hotline for assistance with your order.
How can I get my refund if I have duplicated payments?
Duplicate payments occur when more than one payment of the same amount is made for an order.
In case you encounter a duplicate payment situation, please contact us via the Hotline for assistance.
The process of refunding a duplicate payment may take up to 45 business days, depending on your payment method and the financial institution involved. We apologize for any inconvenience caused.
Who can I contact if the product I received is defective?
In case the product has a technical defect within 14 days from the date of purchase or after 14 days of use, please contact us via the Hotline for assistance.