Privacy Policy – Luxhovo App
Effective Date: May 15, 2026
Luxhovo ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Luxhovo mobile application ("App") collects, uses, and protects your information when you use our smart home and IoT services.
By accessing or using the Luxhovo App, you agree to the terms described in this Policy. If you do not agree, please do not use the Services.
1. Information we collect
When using the Luxhovo application, we may collect the following information:
a. Account information
- Full name
- Email address
- Phone number
- Login information
b. Device information
- Device ID
- Device name
- Device type
- Firmware version
- IP address
- Wi-Fi network information
c. Usage & activity data
- Device status (on/off)
- Power consumption data
- Automation settings
- App interaction logs
- Error and crash reports
d. Mobile device information
- Mobile device model
- Operating system version
- App version
- Push notification token
2. How we use your information
We use the collected information to:
- Connect and control IoT devices
- Display device power consumption data
- Improve application performance and user experience
- Send important notifications and alerts
- Enhance security and prevent unauthorized access
3. Data sharing
We do not sell your personal information.
We only share some information with trusted third-party service providers when necessary to:
- Provide cloud infrastructure
- Enable push notifications
- Analyze app performance
- Improve system stability
All third parties are required to securely protect your information.
4. Data security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.
However, no system operating over the internet can guarantee absolute security.
5. Data retention period
We only store your information for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
You may request to delete your account and associated data at any time.
6. Your Rights
Depending on your region, you may have the following rights:
- Access to personal data
- Rectify inaccurate information
- Request data deletion
- Withdraw consent
- Request data export
To exercise these rights, please contact us using the information below.
7. Third-party services
The Luxhovo app may use third-party services such as:
- Firebase
- Google Analytics
- Cloud Messaging Services
These services may collect information according to their own privacy policies.
8. Children's privacy
The Luxhovo app is not intended for children under 13 years of age. We do not knowingly collect information from children.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page along with the latest effective date.
10. Contact
If you have any questions about this Privacy Policy, please contact:
Email: cskh.hcm@ritavo.com
Hotline: 18001246
Website: https://luxhovo.com